Refund and cancellation policy

1. Scope

This policy covers digital credit packages and subscription fees purchased on İşin Ehli. Creating requests and receiving bids is free for customers; no refund situation arises there.

2. Unused credits — 14-day right of withdrawal

Under the EU Consumer Rights Directive and § 355 BGB you may withdraw within 14 calendar days of purchase without reason. A full refund requires all of the following:

• The credits have not been used yet.
• The withdrawal request is sent in writing to destek@isinehli.com within 14 days.
• The refund is processed within 14 business days via the original payment method.

3. Used credits — non-refundable

Credits are digital content and the right of withdrawal expires under § 356 (5) BGB the moment they are used in the account (e.g. sending a bid). Used credits are not refundable under any circumstances. This is explicitly confirmed at checkout.

4. Account cancellation and subscriptions

Premium subscriptions renew monthly and can be cancelled at any time:

• Cancellation takes effect at the end of the current billing period; no pro-rata refund applies.
• Account deletion requests are processed within 30 days via destek@isinehli.com.
• On account deletion any remaining unused credit balance is forfeited and not refunded.

5. Contact

All refund requests and questions: destek@isinehli.com

6. Exceptional cases

Refunds caused by a system error or wrongful charge are not bound by the 14-day limit and are granted after admin review. Users outside the EU are covered by their local consumer-protection rules.